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FAQ/CONTACTFrequently Asked Questions and Inquiries
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- Frequently Asked Questions and Inquiries
We have compiled a list of frequently asked questions from customers, so please check before contacting us.
※For inquiries about the organization, please contact the following e-mail address.
Inquiries from domestic organizations: <crc@drhm.jp>
Inquiry of overseas (inbound) organizations: <grc@drhm.jp>
About reservation
- Can I make electronic money payment?
[Electronic Money Payment Method]
PayPay, auPAY, J-CoinPay, d-Pay, e-Pay, BankPay, Alipay+, WeChatPay- Can I make a credit card payment?
Accepted credit cards
- Please tell us about your inquiry by phone.
For reservations, please click here Reservation Center 03-6627-4715 (8:00-22:00)
Contact us on the day: Hotel Representative 0744-28-6636- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan of the reservation.- What time is check-in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on the plan of the reservation.- Could you tell me about your payment?
Please pay for it when you arrive.
- Could you tell me about accommodation terms?
Please see here for accommodation terms.
About Restaurant and Cooking
- Tell me about allergies
Please refer to the link below for information on how to deal with food allergies.
＞For those who have food allergies- Do you have any allergies?
The buffet restaurant displays the use of ingredients for 8 major allergies (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts)
In addition, since the kitchen handles various ingredients, please note that there is a possibility that a small amount of contamination may occur, including handling at the foodstuff factory.
If you have any other questions, please feel free to contact the restaurant staff on the day.- Tell me about the restaurant
Location: 1st floor Le Sensoriel
We are preparing buffet-style dishes.
※For more information, please click here.
About Rooms
- Tell me about the futon laying.
We ask for self-service that you can lay on your own futon bedding in Japanese and Western rooms.
- Do you have a smoking room?
There is no smoking room. Please use the smoking area on the first floor.
- Do you have room clothes?
We have a yukata.
- Do you have any amenities?
A toothbrush set is available in the guest room.
Other amenities (razors, hair combs, cotton swabs and cotton) will be given at the front desk.
About the public bath
- Can I use a day trip bathing?
You can use both hot spring public bath and hot spring lounge. If you are using it, please ask at the front desk.
Time 15:00 to 23:00 (last entry 22:30)
Fee: Adult 2,000 yen, elementary school 1,000 yen, infants 500 yen (including consumption tax and service charge)- Do you have towels?
Towels are not available. Please bring it from the guest room.
- Tell me about the type of sauna
We have a mist sauna for women's baths, and a dry sauna for men's baths.
About surrounding facilities
- Is there a supermarket nearby?
Daily Canart Izumiya is about a 5-minute walk from the hotel.
- Is there a drag store nearby?
Kirindo is located about a 5-minute walk from the hotel.
- Is there a convenience store nearby?
Seven-Eleven is about a 2-minute walk from the hotel.
Other
- Is there a smoking area?
There is a smoking area on the first floor.
- Do you have a microwave oven?
It is available in the baby room on the first floor.
- Do you have coin laundry?
There is no coin laundry in the hotel. There is a coin laundry about a 5-minute walk from the hotel.
- Can I rent a wheelchair?
It is available at the front desk on the first floor.
The number is limited, so please contact us in advance if you wish.- Do you have ice?
Ice is sold at the shop on the first floor.
- Do you have vending machines?
It is located next to the shop on the first floor.
- Do you have Wi-Fi?
Wi-Fi is available free of charge.
※Accor members can use high-speed communication.
※Member registration is free of charge, so please register by all means.
※You can use it even if you enter your email address without registering as a member.- Do you provide medicines?
We cannot provide medicines to customers at our hotel.
- What Can Local Discovery Experience?
You can experience "Making tatami coasters" free of charge as an activity to experience local culture.
- Where's the nearest station?
It is about a 1-minute walk from the east exit of Kintetsu Kashiharajingumae Station.
- Is there a parking lot?
There is an underground parking lot on the hotel premises.
※For more information, please click here.