We have a summary of frequently asked questions from our customers, so please take a look before contacting us.

About reservation

Is electronic money payment possible?

[Electronic Money Payment Method]
PayPay, auPAY, J-CoinPay, d Payment, Mel Pay, BankPay, Alipay+, WeChatPay

Do you accept credit card payments?

Credit cards available

Please tell me about your inquiry over the phone.

Reservation Center 03-6627-4715 (8:00 to 22:00)
0744-28-6636, Japan Hotel Representative:

When will the cancellation fee be charged?

A cancellation fee will be charged from 3 days in advance.
※It may vary depending on your reservation plan.

What time is check-in and check-out?

Check-in 15:00 Check-out 11:00
※It may vary depending on your reservation plan.

Could you tell me about the payment?

Please pay at the time of arrival.

Could you tell me about the accommodation agreement?

Click here for the terms and conditions of accommodation.

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About restaurants and dishes

Could you tell me about allergy response?

Please refer to the link below for information on how to respond to food allergies.
>For those who have food allergies

Do you have any allergies?

The buffet restaurant displays information on the use of ingredients for eight major allergies (eggs, milk, wheat, buckwheat, peanuts, shrimp, crabs, walnuts).
In addition, since the kitchen handles a variety of ingredients, please note that there is a possibility of a small amount of contamination, including handling at the food factory.
If you have any other questions, please feel free to contact the restaurant staff on the day.

Could you tell me about the restaurant?

Location: 1st floor Le Sensoriel (Le Sansoriel)
We are preparing buffet-style dishes.
※For more information, please click here.

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Rooms

Could you tell me about the futon mat?

We ask for self-service that customers can lay their own futons in Japanese-style and Western-style rooms.

Do you have a smoking room?

There are no smoking rooms. Please use the smoking space on the first floor.

Do you have room clothes?

We have a yukata.

Do you have any amenities?

A toothbrush set is available in the guest room.
Other amenities (razors, hair combs, cotton swabs and cotton) will be handed over at the front desk.

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About the large bath

Is it possible to take a day-trip bath?

It can be used for both hot spring baths and hot spring lounges. Please contact us at the front desk.
From 15:00 to 23:00 (final admission: 22:30)
Fee 2,000 yen for adults, 1,000 yen for elementary school, 500 yen for infants (including consumption tax and service charge)

Do you have towels ready?

We don't have towels. Please bring it from the guest room.

Could you tell me about the type of sauna?

Mist sauna for women's baths and dry sauna for men's baths are available.

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About surrounding facilities

Is there a supermarket nearby?

About a 5-minute walk from the hotel, Daily Canal Izumiya is located.

Is there a drugstore nearby?

The hotel is located about a 5-minute walk from the hotel.

Is there a convenience store nearby?

Seven-Eleven is about a 2-minute walk from the hotel.

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Others

Do you have a smoking area?

There is a smoking area on the first floor.

Do you have a microwave oven?

It is available in the baby room on the first floor.

Do you have a coin laundry?

There is no coin laundry in the hall. The hotel is about a 5-minute walk from the hotel.

Can I rent a wheelchair?

It is available at the front desk on the first floor.
The number is limited, so please contact us in advance if you wish.

Do you have ice?

Ice is sold at the shop on the first floor.

Do you have vending machines?

It's located next to the shop on the first floor.

Do you have Wi-Fi?

Wi-Fi is available free of charge.
※Accor members can use high-speed communication.
※Member registration is free, so please register by all means.
※You can also enter your email address without registering as a member.

Do you provide pharmaceuticals?

We cannot provide pharmaceuticals to customers at our hotel.

What can you experience with local discovery?

You can experience "making tatami coasters" free of charge as an activity that touches local culture.

Where's the nearest station?

It is about a 1-minute walk from the east exit of Kintetsu Kashiharajingumae Station.

Do you have a parking lot?

There is an underground parking lot on the hotel premises.
※Please check here for details.

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