FAQ
Frequently Asked Questions- TOP
- Frequently Asked Questions
About reservation
- Can I pay electronic money?
[Electronic Money Payment Method]
PayPay / auPAY / J-CoinPay / d Payment / Mel Pay / BankPay / Alipay + WeChatPay- Can I make a credit card payment?
Credit cards available
- Could you tell me about your phone call?
Click here for reservations at 03-6627-7889 (8:00-22:00)
Contact us on the day of the hotel representative 0744-28-6636- When will the cancellation fee be charged?
A cancellation fee will be charged from 3 days in advance.
※It may vary depending on the plan you booked.- What time do you check in and check-out?
Check-in 15:00 Check-out 11:00
※It may vary depending on the plan you booked.- Could you tell me about the payment?
Please pay for it when you arrive.
- Could you tell me about the accommodation?
Click here for the terms of accommodation.
About restaurant and food
- Could you tell me about allergy response?
Please refer to the link below for information on how to deal with food allergies.
>For those who have food allergies- Is there an allergy notation?
The buffet restaurant shows the use of ingredients for the eight major allergies (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts, shrimp, crab, walnuts).
Please note that the kitchen handles a variety of ingredients, so please note that there is a possibility of a small amount of contamination, including at a foodstuff factory.
If you have any questions, please feel free to contact the restaurant staff on the day.- Could you tell me about the restaurant?
Location: Le Sensoriel on the first floor
We have prepared buffet-style dishes.
※Please click here for more information.
About Rooms
- Could you tell me about futon bedding?
We ask for self-service for futon beds in Japanese-style rooms and Japanese-Western style futons.
- Do you have a smoking room?
There is no smoking room. Please use the smoking area on the first floor.
- Do you have room clothes?
A yukata is available.
- Do you have any amenities?
A toothbrush set is available in the guest room.
Other amenities (razors, hair combs, cotton swabs and cotton) will be handed over at the front desk.
About the large public bath
- Can I take a day trip bath?
You can use both hot spring baths and hot spring lounges. If you are interested, please contact us at the front desk.
Time 15:00 to 23:00 (final admission 22:30)
Fee: 2,000 yen for adults, 1,000 yen for elementary school, 500 yen for infants (including consumption tax and service charges)- Do you have towels available?
Towels are not available. Please bring it from the guest room.
- Could you tell me about the type of sauna?
We have a mist sauna for women's baths and dry saunas for men's baths.
About neighboring facilities
- Is there a supermarket nearby?
The Dairy Canat Izumiya is about a 5-minute walk from the hotel.
- Is there a drugstore nearby?
It's about a 5-minute walk from the hotel.
- Is there a convenience store near here?
Seven-Eleven is about a 2-minute walk from the hotel.
Others
- Is there a smoking area?
There is a smoking area on the first floor.
- Do you have a microwave oven?
It is available in the baby room on the first floor.
- Do you have laundromats?
There is no coin laundry in the hotel. There is a coin laundry room about a 5-minute walk from the hotel.
- Can I rent a wheelchair?
Available at the front desk on the first floor.
The number is limited, so please contact us in advance if you wish.- Do you have ice?
Ice is sold at the shop on the first floor.
- Do you have vending machines?
It is located next to the shop on the first floor.
- Do you have Wi-Fi?
Wi-Fi is available free of charge.
※Accor members can use it for high-speed communication.
※Member registration is free, so please register by all means.
※You can also use it even if you enter your email address without registering as a member.- Do you offer pharmaceuticals?
We do not provide pharmaceuticals to our customers.
- What can I experience local discovery?
You can experience "making coaster making tatami mats" free of charge as an activity to touch the local culture.
- Where's the nearest station?
It is about a 1-minute walk from the Kintetsu Kashihara Jingumae Station East Exit.
- Do you have a parking lot?
There is an underground parking lot on the hotel premises.
※Please check here for more information.