FAQ/CONTACT
Frequently Asked Questions and Inquiries

[Electronic Money Payment Method]
PayPay, auPAY, J-CoinPay, d-Pay, Melpay, BankPay, Alipay+, WeChatPay

Accepted credit cards

For reservations, please click here Reservation Center 03-6627-4715 (8:00-22:00)
Contact us on the day: Hotel Representative 0744-28-6636

There will be a cancellation fee from 3 days in advance.
※It may vary depending on the reservation plan.

Check-in 15:00 Check-out 11:00
※It may vary depending on the reservation plan.

Please pay it when you arrive.

Please see here for accommodation terms.

Please refer to the link below for information on those with food allergies.
＞For those who have food allergies

The buffet restaurant displays the use of ingredients for eight major allergies (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, walnuts)
In addition, since the kitchen handles various ingredients, please note that there is a possibility of a small amount of contamination, including handling at the foodstuff factory.
If you have any questions, please feel free to contact the restaurant staff on the day.

Location: 1st floor Le Sensoriel
We are preparing a buffet style dish.
※For more information, please click here.

We ask for self-service to be laid by the customer for futon bedding in Japanese and Western rooms.

There is no smoking room. Please use the smoking area on the first floor.

We have a yukata.

A toothbrush set is available in the guest room.
Other amenities (razors, hair combs, cotton swabs and cotton) will be delivered at the front desk.

You can use both hot spring public bath and hot spring lounge. If you are using it, please ask at the front desk.
Time 15:00 to 23:00 (last entry 22:30)
Fee: Adult 2,000 yen, Elementary School 1,000 yen, Infant 500 yen (including consumption tax and service charge)

There are no towels available. Please bring it from the guest room.

We have a mist sauna for women's baths, and a dry sauna for men's baths.

It is about a 5-minute walk from the hotel and there is Daily Canart Izumiya.

There is Kirindo about 5 minutes on foot from the hotel.

Seven-Eleven is about a 2-minute walk from the hotel.

There is a smoking area on the first floor.

It is available in the baby room on the first floor.

There is no coin laundry in the hotel. There is a coin laundry about a 5-minute walk from the hotel.

It is available at the front desk on the first floor.
The number is limited, so please contact us in advance if you wish.

Ice is sold at the shop on the first floor.

It is located next to the shop on the first floor.

Wi-Fi is available for free.
※Accor members can use high-speed communication.
※Member registration is free, so please register by all means.
※You can use it even if you enter your email address without registering as a member.

We cannot provide medicines to customers at our hotel.

You can experience "making tatami coasters" free of charge as an activity that touches the local culture.

It is about a 1-minute walk from the east exit of Kintetsu Kashiharajingumae Station.

There is an underground parking lot on the hotel premises.
※For more information, please click here.